Forgot my password
The steps of password reset are as follows:
- Access LayerPanel
- Request a password reset email from the login page by clicking Forgot Password? button.
- Input your full contact email address, and click Submit button.
- Log in to your email account and check the email for setting new password.
Cannot receive a password reset email
Do the following inspection and action:
- Confirm the right email address, and make sure the email address is spelled correctly.
- Check the Spam or Junk Mail Folder. If you find the email there, you may add the email whitelist for our domain (layerstack.com).
- Check any sweep rules (E.g. Automatically move the email to other folders) or filters (E.g. Blocked senders) in your mailbox setting.
- Try clearing the browsers cache, cookies, and history, and retry the steps of password reset.
If you still don’t have a reset email, please contact our Technical Support for assistance.
Lost access to the email account which use for LayerPanel
Suggest few methods to retrieve access to your email account.
- Try resetting the mailbox password on your email account provider.
- Set up another email server with the same domain.
If you have gone through these steps and cannot retrieve access to the email account, please contact our Technical Support for assistance.