LayerStack charges your subscription fee on pre-payment basis, and we attempt to collect the service payments on the next billing cycle. Billing cycles can be monthly, semi-annually, or annually, depending on the terms of the original subscription.
The longer payment terms you commit, the cheaper the monthly average. You can always change your billing cycle at LayerPanel - Subscription for a better price, any change to your billing date will be take effect at the end of your current billing cycle.
All invoices will reflect start and end times in UTC.
Your currency is based on the first subscription you used to purchase at your account. To change your currency, you must create a new account and subscribe to a new service in your desired currency.
LayerStack subscriptions that paid by credit card are set to auto-renew so that you don't experience any interruption in accessing your products or services. You may turn off auto-renewal option at LayerPanel - Subscription. By doing so, the service will be terminated at the invoice due date.
Monthly Billing Cycles
Monthly payments are billed by the calendar month, so the billing period for your services will always start at the first of the month. If you order a new service, the start date will often not be the first of the month. Therefore, your second invoice due date will be adjusted to the end of the month, and the second invoice amount will also be adjusted on a pro-rata basis. The billing cycle of the third invoice will eventually be adjusted to the 1st of the month.
Semi-annually and Annually Billing Cycles
By choosing semi-annually and annually billing cycles, LayerStack will send you a renewal reminder via email before 7 days of the invoice due date. The service payments will be charged on the next billing cycle.
If your subscriptions are invoiced on the same day and/or you are making multiple subscriptions at the same time, LayerStack will consolidate your subscriptions that share the same subscription bill date into the same single invoice.
Request copy invoice
You can download your invoices from the LayerPanel – Orders and Invoices, you can also view your current outstanding balance from this page. Please also note that only Account Owner, Billing Admin, and Billing Member are available to view the billing information. If you are unable to locate the invoice you are searching, or have further questions, please send a ticket to our customer service team.
Suspension of Service
Take note that all LayerStack services are Prepaid services.
Failure to make payment before the invoice due date stated on your invoice gives us permission to suspend any services that you have with us. Suspension of service may also refer to an account was involved in activities that go against our terms of service.
If you would like to get more information regarding the reason your service was suspended, you may contact our Customer Service Team, and we would be glad to assist.
Termination of Service
Clients can terminate service with us at any point by unsubscribing it at LayerPanel - Subscription before the invoice due date. By doing so, the service will be terminated at the invoice due date.
It’s unlikely that we will immediately terminate your services with us if the invoice due date has just passed, but as of any date after the invoice due date, LayerStack reserves the right to terminate a cloud server and delete all its data if you fail to make payment to the overdue amount.
Invoices do not reflect payments you may have made via Alipay or a credit card and do not serve as receipts for any such payments.
You will still be billed for the turned off Cloud Servers. LayerStack maintains your saved data and reserves your ability to use other resources like RAM and network capacity, even when your server is powered off. If you want to stop being billed for a particular cloud server, you will need to submit a cancellation request at LayerPanel – Subscription before the next billing cycle.
Your account will be suspended if there is an outstanding invoice. You will only be able to view your billing information and make payment to your outstanding amount when your account is suspended.